Shipping policy

We ship anywhere in the world via USPS, UPS and DHL for all shipping.
If you have more than one purchase from our store, we cannot guarantee that we will be able to combine orders. The vast number of orders that are coming in and going out on any given day sometimes prevents that from happening. Any items listed as preorder/custom orders that are purchased with in-stock items will be mailed together when the preorder/custom order is ready. No exceptions. If you need to receive the in-stock items sooner, you will need to purchase them separately from preorder/custom order listings.

INTERNATIONAL CUSTOMERS: please note that you may be charged customs fees to receive your package. You are responsible for these fees, not Queen City Yarn, LLC. We will not mark down the price of items, or label items as "gift" or use different descriptions to bypass customs fees. Thank you for your understanding.

Lost Items:
We will work with you and the post office to try and find your package. Please note: Queen City Yarn, LLC is not responsible for refunding or replacing items that are lost or damaged in transit.